SHIPPING & RETURNS

We are committed to providing fast and reliable delivery for all your purchases. This shipping policy outlines the details for our next-day delivery service within the United Kingdom.

 

1. Processing Time

  • Order Processing: All orders placed before 3:00 PM (GMT) will be processed and dispatched the same day. Orders placed after 3:00 PM will be processed the following business day.
  • Order Confirmation: You will receive an order confirmation email once your order has been processed, along with your tracking details.
  • Weekends and Holidays: Orders placed on weekends or bank holidays will be processed on the next working day.

2. Shipping Rates & Delivery Times

We offer next-day delivery across the UK for all orders, so you can enjoy your products as soon as possible.

  • Next-Day Delivery:
    • Delivery Time: 1 business day
    • Cost: Free for all orders.
    • Excludes Saturday, Sunday & Bank Holidays.

Please note that delivery times apply to business days only. Orders placed over the weekend will arrive on the next available business day.

3. Delivery Areas

  • We deliver to all areas of the UK, including mainland, Scotland, Northern Ireland, and Wales. For remote locations, such as the Scottish Highlands and islands, delivery may take an additional 1-2 days depending on your exact location.
  • Note: At this time, we do not offer international shipping outside the UK.

4. Shipping Carrier

We partner with leading UK couriers such, DPD, and Fedex to provide reliable next-day delivery. The courier used will be based on your location and the size of the parcel.

5. Tracking Your Order

  • Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
  • You can track the progress of your delivery on the courier’s website or by following the tracking link in your confirmation email.

6. Delivery Instructions

  • You can provide specific delivery instructions (e.g., leave with a neighbor) during checkout to ensure you receive your package without any issues.
  • For failed delivery attempts, the courier will leave a notification and attempt redelivery, or the parcel may be left at a local collection point.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes, or certain restricted areas within the UK. If there are any issues with delivering to your address, we will notify you during checkout.
  • Please be aware that we will not ship cream chargers to University Halls of Residence and will verify use for other university addresses, colleges, schools, and hospitals.

8. Missed or Failed Deliveries

  • If a delivery attempt fails due to incorrect address details or absence of the recipient, the courier will usually make a second delivery attempt or provide a collection point.
  • If your package is returned to us due to missed deliveries, we will contact you to arrange redelivery. Additional fees may apply for re-dispatch.

9. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 3 days of the expected delivery date at. We will investigate the issue and arrange for a replacement or refund where appropriate.
  • If your parcel is lost after delivery and we have proof of delivery, such as a delivery confirmation from a courier service, it is the buyers responsibility to locate the package although we will still conduct own own enquiries and help with any investigations. In the UK, under the Consumer Rights Act 2015, once the delivery is made to the agreed location (such as the buyer’s address, a designated safe place, or with a neighbour), the seller’s obligation is typically fulfilled.

10. Returns & Exchanges

At Sharz Ltd, we want you to be delighted with your purchase. If you are unsatisfied with your order, please get in touch with us within 24 hours of receipt, and we will do our best to resolve any issues.

Unfortunately, due to health and safety regulations, we cannot accept foodstuff returns, including products intended for consumption or ingestion, such as snacks, beverages, or dietary supplements. If you have received damaged or faulty food product, please contact us within 24 hours of receipt, and we will arrange a refund or replacement. 

Anyone who doesn’t provide id or is believed to be under the age of 18 will not be given a refund this is only on items what require age verification .

For all other non-food products, we offer a 14-day return policy. If you change your mind about your purchase, you can return the item(s) within 14 days of receipt for a full refund. Eligibility of the return(s) is dependant upon the goods being in the same condition you received them, and they must also be in the original packaging.

To initiate a return, please contact us with your order details, and we will provide instructions on how to return the item(s). You are responsible for the cost of returning the item(s), and we recommend using a tracked and insured shipping method to ensure the safe return of your item(s).

Once we receive your returned item(s), we will inspect them and process your refund within seven business days. Sharz Ltd will refund to the original payment method used at the purchase time. If you paid by credit or debit card, please allow up to 14 business days for the refund to appear on your account statement, as this may vary depending on your card issuer.

If you have any questions about our returns policy or would like to initiate a return, please contact us.

Please note that our returns policy is in addition to your statutory rights under the Consumer Contracts Regulations